Flipkart, a Walmart owned company, in a new collaboration, has partnered with National Skill Development Corporation’s (NSDC) Logistics Sector Skill Council (LSC) in order to train 20,000 delivery executives across the country.
“We understand the importance of having not only trained workforce but giving them a path to grow, thereby empowering the entire ecosystem,” said Amitesh Jha, Senior Vice-President of Ekart, the logistics arm of Flipkart.
The 8-hour training module which will impart knowledge on the finer nuances of the delivery mechanism. The training program will not only prepare executives for delivery, but will also teach them about local transportation laws and regulations and providing a sound knowledge of end-to-end supply chain. Therefore, the training is aimed at imparting a holistic view of the e-commerce industry to the workforce.
Besides operational training, soft skills training would also be given to delivery executives such as interacting with customers better through behaviour-focused sessions, including role-plays. “These finer aspects play a stellar role in increasing efficiency at the hub level and are one of the key components of improving customer experience,” the company said.
Upon successful completion of the training, the delivery executives will be awarded ‘Recognition of Prior Learning’ (RPL) certification as per National Skill Qualification Framework (NSFQ). Issued by the Union Ministry of Skill Development and Entrepreneurship, this co-branded certificate is recognized across 7 countries including Germany, Denmark, Australia and Saudi Arabia, besides India.
The co-developed training module also envisions to enrol additional 30,000 strong supply chain workforce in later stages.
Commenting upon the initiative by Flipkart, Capt. T. S. Ramanujam, CEO at Logistics Skill Sector Council said, “Flipkart is one of the largest e-commerce firms in India and it is heartening to see them come forward for collaboration at such a large scale. Our combined efforts could go a long way towards creating an organized sector from India’s logistics workforce.”
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